Terms of Sales

1. Introduction

2. Eligibility for Returns

• The product received is damaged, defective, or broken.
• The wrong product was delivered.
• The product has manufacturing defects.
• The item received differs significantly from the product ordered.

3. Return Conditions

• Products must be unused and in their original condition.
• Items must be returned in their original packaging.
• All accessories, manuals, labels, and invoices must be included.
• Products must not show signs of installation, modification, or misuse.

4. Non-Returnable Items

• Customized or special-order products.
• Installed or used sanitaryware products.
• Products damaged due to improper handling or installation.
• Clearance, promotional, or discounted items unless defective.
• Products returned after the specified return period.

5. Damaged or Incorrect Deliveries

• Contact our customer support team within 48 hours of delivery.
• Provide your order number and supporting photos of the product.
• Our team will review the request and arrange a replacement, exchange, or refund if approved.

6. Refund Process

• Approved refunds will be processed to the original payment method.
• Refund processing times may vary depending on the payment provider or financial institution.
• Shipping charges may not be refundable unless the return is due to our error.

7. Order Cancellation

8. Return Shipping

• Customers are responsible for arranging and paying for return shipping costs, unless the return is due to an error on our part (damaged or incorrect product).
• We recommend using a trackable shipping method or returning the product directly to an authorized ABC Kenya showroom or warehouse.
• ABC Kenya is not liable for items damaged or lost in return transit.

9. Refund Exceptions

• The product has been used or installed.
• The item is returned damaged due to customer handling.
• Required proof of purchase is not provided.
• Return conditions outlined in this policy are not met.

10. Contact Us